Verzendbeleid

Last updated: January 7, 2026

At WePlant, we work with specialized carriers to help your plants and accessories arrive in the best possible condition. This policy explains our shipping coverage, dispatch schedule, delivery expectations, and the steps to follow if something goes wrong.

1) Shipping Coverage

We currently ship only to mainland Spain (peninsular area). Due to the nature of our products (live plants), we do not ship to the Canary Islands, Balearic Islands, Ceuta, or Melilla.

2) Order Processing

Orders placed Monday to Friday before 12:00 PM (CET) are usually processed the same business day. Orders placed after 12:00 PM (CET), on weekends, or on public holidays are processed the next business day.

Processing times may be longer during peak periods (e.g., holidays, promotional campaigns) or when weather conditions require us to delay dispatch to protect live plants.

3) Dispatch schedule and delivery times

Estimated delivery time within mainland Spain is 2 to 5 business days from dispatch.

Delivery time estimates are not guaranteed and may vary due to carrier capacity, route constraints, or exceptional events.

4) Weather protection (live plants)

Because plants are living products, we may adjust packaging and dispatch schedules during extreme weather (e.g., frost events, heatwaves) to protect plant health. If dispatch is delayed due to weather, we will notify you by email.

For cold-weather shipments, we apply the following guidelines based on conditions in the territory where our warehouses are located:

• Adding heat packs: we may include a heat pack when night temperatures are forecast to remain below 0$°C$for a couple of consecutive days.
• Pausing dispatch operations: we may temporarily stop dispatching orders when daytime temperatures are forecast to remain below -5$°C$for a couple of consecutive days.

5) Shipping Costs

Shipping costs are automatically calculated at checkout based on your order value:

• Orders up to 50 EUR: 9.90 EUR shipping.
• Orders over 50 EUR: free shipping.

6) Packaging and Presentation

All shipments include protective packaging designed for live plants, including internal securing systems to prevent movement during transport. When required, we use thermal protection measures appropriate for the conditions.

7) Address Accuracy and Order Modifications

We do not validate, correct, or format the delivery addresses provided by customers. The address data you enter at checkout is transmitted exactly as written to the carrier’s system.

• Please verify your address carefully before confirming your order.
• We are not responsible for delivery failures, delays, or redirection to Pickup Points caused by incomplete or incorrect addresses (e.g., missing floor number, wrong zip code).

Carrier Validation Authority:
Whether an address is considered "valid" or "correct" is determined solely by the shipping carrier's internal system and database.

• Even if an address physically exists or appears on other maps, if the carrier's system flags it as invalid, undeliverable, or out of range, their classification prevails.
• WePlant cannot override the carrier's validation logic. If your address is marked as invalid by the carrier, we are not liable for the resulting delivery failure or redirection.
• If you believe your address has been incorrectly flagged, please contact the carrier directly to resolve the issue with their database. We cannot mediate disputes regarding the carrier's geographic mapping.

Modification Cut-off Time (The "Shipping Label" Rule)
You may request changes to your order (address, items, etc.) only until the moment the shipping label is generated.

• If the label has NOT been generated yet: You can still request changes. Please email us immediately at info@weplant.shop with your order number and the specific details you need to modify. We will do our best to assist you, provided we receive your message during business hours (specified in section 13). If you contact us outside these hours and the automated system generates the label before we return the next business day, the modification will no longer be possible.
• Once the label has been issued: We cannot modify the order. This often happens while the package is still physically in our warehouse waiting for pickup. Even if the package has not left our facility, if the label exists, the system is locked and we cannot intervene.
  

If you need to change an address after the label has been generated, you must contact the carrier directly using your tracking number. If the carrier cannot accommodate the change, they may divert the package to a Pickup Point.

8. Order tracking and Carrier Communication

Once your order is dispatched, you will receive a confirmation email with your tracking link.
You can also check your order status at any time by logging into your WePlant.shop account.

Carrier Limitations and WePlant's Role
Please be aware that once the package is handed over to the carrier (or the label is generated), WePlant has no control over the delivery process.

• No direct influence: We cannot alter delivery routes, schedule specific delivery times, or instruct drivers to call before arrival. These logistics are determined solely by the carrier.
• No special access: We do not have a private communication channel with the carrier. The tracking information we see is exactly the same information available to you in the tracking portal.
• Support: For specific queries regarding the delivery status (e.g., "Where is the van?", "Can they come at 5 PM?"), please check the carrier's tracking portal or contact their customer service directly, as we will not have any additional information to provide.

9) Delivery issues and failed delivery attempts

If no one is available to receive the delivery, the carrier will follow its local delivery procedures. Depending on the carrier and service level, this may include leaving a notice, attempting delivery again on the next business day, and/or redirecting the parcel to a nearby pickup point for customer collection (you will be informed via tracking and carrier notifications where available).

Redirected to Pickup Points:
If a delivery fails because the recipient was absent, or if the address provided was incorrect/incomplete, the carrier may deliver the package to a Pickup Point.

• Live Plant Warning: Live plants cannot remain indefinitely in carrier warehouses or pickup points. Coordinating reception or timely collection is your responsibility.
• As stated in our Returns Policy, we are not liable for plant damage if the package was diverted to a Pickup Point.

Reshipments:
If a shipment is returned to us after failed delivery attempts (or failure to collect from a Pickup Point), the customer is responsible for the cost of reshipping.

• Perishable goods: Live plants generally cannot survive the return trip. If a delivery fails due to recipient unavailability or address errors, you will likely need to pay for both the new shipping costs and the replacement products.

10) Returns and refunds

Please refer to our Returns Policy for details on:

• Return eligibility for accessories (including the 14-day withdrawal right where applicable)
• Exclusions for live plants (perishable goods)
• Procedures for damaged or incorrect items
• Refund processing times

Returns Policy link: https://weplant.shop/en-es/policies/refund-policy

11) Damaged live plants (unboxing video requirement)

To assess transport-related damage and process a replacement or refund for live plants, we require unboxing video evidence. Photos alone often cannot confirm whether damage occurred during transit or after delivery.

The video must be continuous and unedited, recorded from the moment you receive the sealed package, and must clearly show:

• The condition of the outer box
• The opening of the package without stopping the recording
• The plant’s condition clearly from all sides

Without an unboxing video, we may not be able to accept or guarantee approval of damage claims for live plants.

12) Customer responsibilities

The customer is responsible for:

• Providing a complete and correct delivery address
• Ensuring someone is available to receive the package
• Checking the order contents immediately upon receipt
• Reporting any issues within 48 hours of receipt
• Recording an unboxing video if a damage claim for live plants may be filed

13) Contact for shipping inquiries

If you have questions about shipping, delivery times, tracking, or logistics-related matters, please contact us at info@weplant.shop. Business hours are Monday to Friday, 9:00 AM to 6:00 PM (CET).

14) Legal note

This Shipping Policy is part of our Terms and Conditions. By placing an order at WePlant.shop, you accept the conditions stated herein.